Shipping.
Fast, tracked and simple. Here’s exactly how and when your CollaJoints arrives. Last updated 4 November 2026.
| Method | Cost | Delivery | Free when… |
|---|---|---|---|
| Standard | $4.95 | 3–5 business days | order over $50 · bundle · subscription |
| Express | $9.95 | 1–2 business days | — |
| Subscription deliveries | Free | 3–5 business days | always |
Order processing
Orders placed before 2 pm ET on a business day are packed the same or next business day. All orders are dispatched within 1–3 business days (excluding weekends and federal holidays). You’ll receive an email with your tracking number once your parcel leaves our fulfilment partner.
Where we ship
We currently ship to all 50 US states, including Alaska and Hawaii. We do not yet ship to PO boxes outside the contiguous US or to APO/FPO addresses. International shipping is coming — join the CollaJoints list to hear first.
Tracking
Every shipment includes tracking. If you haven’t received tracking details within three business days of ordering, email hello@collajoints.com with your order number (e.g. CJ1042).
Incorrect addresses
Please double-check your address at checkout. We can amend an address only before your order is packed. CollaJoints is not responsible for parcels that are undelivered because an address was entered incorrectly or incompletely, though we’ll always do what we can to help.
Lost, delayed or damaged parcels
If tracking shows your order as delivered and you can’t find it, check with neighbours or building staff and confirm the address on the order. If it remains missing, contact us and we’ll open a carrier investigation. If a parcel arrives damaged, email a photo within 7 days of delivery and we’ll replace it or refund you.
Questions
Email hello@collajoints.com — Monday to Friday, 9 am–5 pm ET.