Returns & refunds — CollaJoints 60-day guarantee

Our 60-day money-back guarantee. Order CollaJoints, take it daily for up to 60 days from delivery, and if you’re not happy email hello@collajoints.com with your order number. We’ll refund what you paid for the product — opened pouch and all. One guarantee claim per household.

Damaged or defective items

If your parcel arrives damaged, split or defective, email us a photo within 7 days of delivery. Once confirmed, we’ll send a replacement or refund you within 5 business days.

Changed your mind

Unopened, sealed pouches can be returned within 60 days of delivery. Please contact us before sending anything back so we can issue return instructions and log your return. Refunds are issued once the items are received and inspected, usually within 5 business days, to the original payment method.

Consumable product safety

For safety and hygiene reasons we cannot accept returned pouches that have been opened, except as part of the guarantee above, in which case no physical return is required.

Return shipping & fees

Customers are responsible for return shipping costs for change-of-mind returns. There are no restocking fees.

Bundles, discounts & sales

Bundle and promotional orders are covered by the same guarantee. If you return part of a bundle, the refund is calculated pro rata at the bundle price.

Subscriptions

Subscriptions can be cancelled at any time before the next dispatch. Already-dispatched subscription deliveries are covered by the 60-day guarantee. If you cancel after a delivery, cancel before the next cycle to avoid further charges.

Refund timing

Depending on your bank, refunds usually appear on your statement within 5–10 business days after we process them.

Contact

Questions about a return? Email hello@collajoints.com, Monday to Friday, 9 am–5 pm ET.